Last updated: 15th April, 2026
At Black.ai, we value privacy, transparency, and responsible data handling. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, interact with our content, submit inquiries, request product information, or use any related services, pages, forms, tools, and communication channels operated by Black.ai. We are committed to processing information in a lawful, fair, and transparent manner and to giving users a clear understanding of how their data may be handled across our digital experiences.
This Privacy Policy is intended to help users, customers, partners, and visitors understand what types of information may be collected, why that information may be needed, how long it may be retained, the circumstances in which it may be shared, and the options available to you regarding your personal data. By accessing our website or using our services, you acknowledge that you have read and understood this policy. If you do not agree with this Privacy Policy, you should discontinue use of the website and any related services.
This Privacy Policy applies to information collected through the Black.ai website, landing pages, contact forms, newsletters, demos, downloadable resources, support communications, and other online interactions that reference this policy. It also applies to communications between you and Black.ai by email, website forms, and other digital methods where personal information is submitted to us directly.
This policy does not necessarily apply to third-party websites, external platforms, integrated tools, payment processors, social media platforms, or services that may be linked from our website but are not owned or controlled by Black.ai. When you leave our website or interact with third-party services, their own privacy policies and terms may apply. We encourage you to review those documents before submitting personal information to any external platform.
We may collect both personal information and non-personal information depending on how you use our website and services. Personal information generally refers to information that can identify you directly or indirectly, while non-personal information refers to technical, usage, or aggregated data that may not independently identify a specific individual.
Personal information we may collect includes your name, company name, email address, phone number, billing details, job title, country or region, and any other details you voluntarily submit through contact forms, newsletter sign-ups, support requests, onboarding forms, or other inquiries. We may also collect the contents of communications you send to us, including questions, feedback, demo requests, business inquiries, and support messages.
Non-personal or technical information may include your IP address, browser type, browser version, device type, operating system, referring URL, pages viewed, visit duration, click behavior, session information, approximate geographic location, language preferences, and general usage analytics. This information may be collected automatically through cookies, pixels, analytics scripts, server logs, and similar tracking technologies.
You may choose to provide information directly to Black.ai when you fill out forms, request a quote, book a demo, subscribe to updates, contact our team, request support, participate in a survey, download resources, or otherwise communicate with us. The types of information you provide in these interactions may vary depending on the purpose of the request.
For example, when you contact us, you may provide your name, business email address, company information, and the contents of your message. When you request pricing information or a demonstration, you may provide additional details about your business needs, team size, interests, or intended use case. When you subscribe to marketing communications, we may collect your contact details and subscription preferences.
Like many modern websites, Black.ai may automatically collect certain information when users browse the site. This helps us understand how visitors interact with our pages, maintain site functionality, improve performance, monitor errors, detect abuse, and enhance the overall user experience.
Automatically collected information may include browser identifiers, device information, page interactions, navigation flow, access times, traffic patterns, general location inferred from an IP address, session activity, and technical diagnostics. This information may be associated with cookies, analytics tools, pixels, and server-side logs. In some cases, this data may be linked with other information where permitted by law and necessary for operational, security, or service-related purposes.
We may use cookies and similar technologies to make our website work properly, remember user preferences, understand traffic patterns, measure campaign performance, improve usability, and support analytics and security functions. Cookies are small data files placed on your device when you visit a website. Some cookies are essential to basic website operation, while others help us analyze engagement or improve our services.
The types of cookies we may use can include essential cookies, performance and analytics cookies, functionality cookies, preference cookies, and security-related cookies. Depending on your region, you may be presented with cookie choices or consent options when visiting the website. You can also manage or disable cookies through your browser settings, although doing so may affect certain features or functionality of the site.
We use collected information to operate, maintain, improve, secure, and support the Black.ai website and related services. The specific use of your data depends on the nature of your interaction with us and the legitimate business purpose involved.
Where required by law, we will rely on an appropriate legal basis for processing personal data, such as consent, performance of a contract, compliance with legal obligations, or legitimate interests that do not override your fundamental rights and freedoms.
If you choose to subscribe to updates or otherwise consent to receiving communications from us, we may send you emails about product news, feature updates, service information, company announcements, promotional materials, educational content, or related business opportunities.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in the email or by contacting us directly. Please note that even if you opt out of promotional messages, we may still send you non-promotional communications related to your inquiries, support requests, transactions, account matters, or important service notices where relevant.
We do not sell your personal information to third parties. However, we may share information in limited circumstances where it is necessary to operate our business, provide services, comply with law, or protect legitimate interests.
We may share information with service providers, hosting providers, analytics vendors, payment processors, communication platforms, customer support tools, cloud infrastructure providers, marketing service providers, and professional advisers who assist us in operating our website or delivering our services. These parties are expected to process information only for authorized purposes and subject to appropriate confidentiality and security obligations.
We may also disclose information where required by law, subpoena, court order, regulatory request, or other lawful process, or where we believe disclosure is necessary to investigate suspected fraud, protect security, enforce our agreements, or safeguard the rights, property, and safety of Black.ai, our users, or the public.
In the event of a merger, acquisition, financing transaction, asset sale, reorganization, or similar business event, information may be disclosed or transferred as part of that transaction, subject to applicable confidentiality and legal obligations.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, respond to inquiries, maintain business records, resolve disputes, enforce our agreements, meet legal obligations, and support security or compliance requirements.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and the legal or operational requirements that apply. When personal information is no longer needed, we may delete, anonymize, aggregate, or securely dispose of it in accordance with applicable laws and internal data handling practices.
Black.ai takes data security seriously and implements reasonable technical, administrative, and organizational measures designed to protect personal information against accidental loss, unauthorized access, misuse, disclosure, alteration, and destruction. These measures may include access controls, secure hosting environments, system monitoring, encryption where appropriate, vendor management practices, and operational safeguards.
Despite our efforts, no method of internet transmission, cloud storage, or electronic processing can be guaranteed to be completely secure. As a result, while we strive to protect your information using commercially reasonable measures, we cannot guarantee absolute security. Users should also take precautions to protect their own devices, credentials, and account access.
Depending on where you are located and how our services are operated, your information may be transferred to, stored in, or processed in countries other than your own. These countries may have different data protection laws from those in your jurisdiction.
Where required, Black.ai will take appropriate steps to ensure that cross-border data transfers are subject to suitable safeguards and handled in accordance with applicable privacy and data protection laws. By using our website or submitting your information, you understand that such transfers may occur where necessary for service operation, hosting, support, analytics, or other business purposes.
Depending on your location and applicable law, you may have certain privacy rights regarding your personal information. These rights may include the right to request access to the personal data we hold about you, request correction of inaccurate information, request deletion of personal data, request restriction of certain processing activities, object to specific uses of data, or request a copy of your information in a portable format where applicable.
You may also have the right to withdraw consent where processing is based on consent, although such withdrawal will not affect the lawfulness of prior processing. To exercise your rights, you may contact us using the contact details provided on our website. We may need to verify your identity before responding to certain requests, and we may retain information as required by law or for legitimate business purposes.
Black.ai is not intended for use by children, and we do not knowingly collect personal information from individuals who are below the age required under applicable law to provide valid consent. If we become aware that personal information has been collected from a child in violation of applicable legal requirements, we will take reasonable steps to delete that information as appropriate.
If you believe that a child may have provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
Our website may contain links to third-party websites, tools, integrations, or content that are not operated by Black.ai. We are not responsible for the privacy practices, content, security, or data handling of those third parties. Accessing such external services is at your own discretion, and you should review their privacy policies and terms before engaging with them or submitting personal information.
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, legal obligations, or regulatory requirements. When updates are made, the revised version will be posted on this page with an updated effective or last updated date.
We encourage users to review this page periodically to stay informed about how Black.ai handles personal information. Your continued use of the website or related services after changes to the policy become effective may constitute acceptance of the updated Privacy Policy to the extent permitted by law.
If you have questions, concerns, or requests related to this Privacy Policy or the way Black.ai handles personal information, you may contact us through the contact methods provided on our website. We will make reasonable efforts to review and respond to privacy-related requests in a timely and appropriate manner.
When contacting us, please provide enough detail for us to understand your request, including the nature of your inquiry and any relevant information that may help us verify and process it efficiently.
Black.ai is committed to handling information responsibly, protecting user trust, and building a transparent digital experience. We aim to collect only the information reasonably necessary for legitimate business and service purposes, apply practical safeguards to protect that information, respect applicable user rights, and continue improving our privacy practices as our platform evolves.
Privacy, security, and transparency are important to the long-term relationship we build with our users, customers, and partners. We encourage you to review this policy carefully and reach out whenever you need clarification about our data practices.
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